Then double-click the logs folder and send us all log files in this folder. You can find them by going to the Amazon Video Downloader program, Menu > Open Log File. use its starts to disconnect automatically ,some time disables itself. Please send us the log files of Kigosoft. Check out PremiumAV HDMI Male to VGA Female Video Converter Adapter Cable (Black). Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing. Do you want to download Movies or TV shows? And what is the output quality you choose? Please send us a screenshot of the settings window. Which Windows OS are you running? Windows 7/8/10? 32 bits or 64 bits? And we will submit your feedback to our developers and inform you if the solution is available. Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via We will reply to your message within 24 hours on weekdays and 48 hours on weekend. First of all, please make sure the video you want to download can be played normally on the web browser of Amazon Prime Video.
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